General Terms and Conditions
General Terms and Conditions
1. General provisions1.1. The General Hotel Contractual Terms and Conditions (hereinafter referred to as the GTC) summarize the contractual content on the basis of which Pro Cultura Kft. (1028 Budapest, Templom u. 12.) – Klebelsberg Kastély Budapest (1028 Budapest, Templom utca 12.), hereinafter referred to as the Service Provider, generally concludes an accommodation contract with its Guests.
1.2. Individual conditions do not form part of these GTC, but do not exclude the conclusion of separate, special agreements with travel agents, organizers, sometimes with different conditions appropriate to the given business.
2. Contracting parties
2.1. The services provided by the Service Provider are used by the Guest. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest, if the conditions are met, become contractual parties (hereinafter: Parties).
2.2. If the order for services is placed by a third party (hereinafter: Intermediary) on behalf of the Guest, the terms of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.
3. Method and conditions of using the service
3.1. In response to the Guest’s oral or written request for a quote, the Service Provider shall always send a written quote. If no specific order is received within 48 hours of sending the quote, the Service Provider’s obligation to make a quote shall cease.
3.2. The Contract shall be concluded exclusively upon the written confirmation of the Guest’s written reservation by the Service Provider, and shall thus be deemed a Contract concluded in writing.
3.3. A verbal reservation, agreement, modification, or verbal confirmation thereof by the Service Provider shall not have contractual value.
3.4. The Contract on the use of the accommodation service shall be valid for a specified period of time.
3.5. If the Guest permanently leaves the room before the expiry of the specified period, the Service Provider shall be entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room that becomes vacant before the expiration date.
3.6. The prior consent of the Service Provider is required for the extension of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided.
3.7. The condition for using the accommodation service is that the Guests verify their identity in accordance with legal requirements before occupying the room. No one may stay in the hotel without notification.
3.8. A written agreement signed by the Parties is required for the amendment and/or supplementation of the Contract.
4. Start and end of accommodation /check-in; check-out/
4.1. The Guest has the right to occupy the rented premises from 14:00 on the agreed day.
4.2. If the Guest does not appear by 18:00 on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival time has been agreed.
4.3. If the Guest has paid an advance, the room(s) will remain reserved until 12:00 on the following day at the latest.
4.4. The Guest must vacate the room by 10:00 on the day of departure.
4.5. The hotel provides the possibility of early arrival and late departure for a fee, depending on the occupancy. If you wish to use this service, please inform our reception the day before your arrival.
5. Extension of accommodation
5.1. The prior consent of the Service Provider is required for the Guest to extend the stay.
5.2. If the Guest does not vacate their room by 11:30 on the day indicated as the departure date upon check-in and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to invoice the room price for an additional day and at the same time the Service Provider's service obligation will also cease.
6. Prices
6.1. The current list prices of the hotel are posted on the information board in the hotel lobby. Price lists of other services are placed in the given hotel department.
6.2. The Service Provider may change its advertised prices without prior notice (for example: due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may no longer change this accommodation price. The Service Provider's current prices can be found on the hotel's website - www.klebelsbergkastelybudapest.hu.
The Service Provider applies a best price guarantee. The basic condition for validating the guarantee is that you must have a valid confirmed room reservation on the hotel's official website. The more favorable price is valid under the same booking conditions as the one confirmed by the hotel. These conditions are as follows:
- Valid for the same hotel
- Arrival and departure times stated in the reservation are the same
- Number of guests and age of guests are the same
- Room type and number of rooms are the same
- There is no difference in the quantity and content of other ordered services
The price guarantee does not apply to the following price types:
- In the case of prices available on a non-public platform (club system, corporate ...)
- In the case of prices available on auction websites
- In the case of using loyalty points given by any partner
6.3. The Guest can always receive information about the price of the services at the hotel reception before the start of the service provision.
6.4. When communicating the prices, the Service Provider indicates the tax content of the prices (VAT, IFA) valid at the time of the offer, regulated by law. The published prices include the VAT specified in the law, but do not include the tourist tax, which must be paid on site. The Service Provider shall, with prior notice, pass on any additional charges due to changes in the applicable tax law (VAT, IFA) to the Contracting Party. A 10% service fee is charged in the hotel's café and in the case of room service.
7. Offers, discounts
7.1. Current offers and discounts are announced on the hotel website. The announced discounts always apply to individual room reservations.
7.2. The announced discounts cannot be combined with any other discounts.
7.3. In the case of booking products subject to special conditions, group reservations or events, the Service Provider establishes conditions set out in an individual contract.
8. Children's discounts
8.1. For children - in the case of accommodation in a room with their parents - we provide the following accommodation and meal discounts:
- 0 - 2.99 years old 100%
- 3 - 12 years old 50% discount on the price of an extra bed
- The rate for 12 - 18 extra beds will be determined
8.2. An extra bed can only be placed in certain room types.
8.3. Requests for extra beds must be agreed with the service provider in advance, at the same time as the reservation.
9. Cancellation conditions
9.1. Unless otherwise specified in the hotel's offer, the cancellation and modification conditions are as follows:
- in the event of cancellation within 48 hours prior to the confirmed arrival date, the penalty amount is 50% of one night's accommodation,
- in the event of cancellation within 24 hours prior to the confirmed arrival date, the penalty amount is 100% of one night's accommodation.
If the Contracting Party is a business organization (including business associations, social organizations, churches, local governments, local government institutions, state organizations and their institutions, etc.), the Contracting Party/Orderer is obliged to pay the Service Provider the penalty due in the event of cancellation even if the accommodation fee is otherwise paid directly by the Guest acting on behalf of the Orderer.
9.2. If the Contracting Party has secured the use of the accommodation services by making an advance payment and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall enforce the full amount of the advance payment specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's service obligation shall cease.
9.3. If the Contracting Party has not secured the use of the accommodation services by making an advance payment, credit card guarantee, or in any other manner specified in the Contract, the Service Provider's service obligation shall cease after 18:00 local time on the day of arrival.
10. Cancellation conditions for groups and events regarding accommodation
10.1. The Customer may cancel the service free of charge up to the 31st day before arrival.
10.2. Cancellation fee in case of cancellation within 30 days:
- 10% of the ordered services in case of cancellation within 30-21 days,
- 25% of the ordered services in case of cancellation within 20-14 days,
- 50% of the ordered services in case of cancellation within 13-7 days,
- 75% of the ordered services in case of cancellation within 6-3 days,
- 100% of the ordered services in case of cancellation within 48 hours or no-show as a cancellation fee or penalty.
10.2. The written cancellation must reach the hotel by the specified time.
10.3. If the guest does not arrive on the indicated day and no cancellation has been made, the Hotel must notify the Customer the next day and may rent the room - unless the Customer arranges otherwise - for the remaining period of the order.
11. Cancellation conditions for groups and events regarding meals
11.1. We cannot accept changes in the number of guests for meals within 48 hours prior to the service.
11.2. In the event of cancellation after the deadline or failure to cancel, 100% of the price of the ordered service without drinks will be charged as a cancellation fee. The meal times to be taken into account for this determination are 11:00 a.m. for lunch and 5:00 p.m. for dinner, regardless of the time of the ordered service.
12. Refusal to perform the contract, termination of the service obligation
12.1. The Service Provider is entitled to terminate the Accommodation Service Contract with immediate effect, thus refusing to provide the services, if:
- the Guest does not use the room or facility provided for his/her intended purpose;
- the Guest does not vacate his/her room by 11:30 on the day indicated as the departure date upon check-in and the Service Provider has not previously agreed to extend the stay;
- the Guest behaves in a way that is objectionable to the safety, order, and employees of the accommodation, is rude, is under the influence of alcohol or drugs, exhibits threatening, offensive, or other unacceptable behavior;
- the Guest suffers from an infectious disease;
- the Contracting Party fails to fulfill its obligation to pay the advance payment specified in the Contract by the specified date;
12.2. If the Contract between the parties is not fulfilled due to “force majeure”, the contract shall be terminated
13. Payment method, guarantee
13.1. The price of the ordered services can be paid on site in cash (in HUF or Euro), by bank card accepted by the Service Provider, by bank transfer, or by payment via the website.
13.2. In the case of bank transfer – unless otherwise stipulated in the agreement with the Service Provider – the Guest is obliged to transfer the price of the ordered services to the hotel’s bank account before the specified date of arrival in such a way that the given amount is credited to the hotel’s bank account by the day of arrival or the transfer is confirmed by the Guest with an irrevocable statement issued by the account holder’s financial institution, confirming the transfer.
13.3. Individual room reservations can be guaranteed by providing bank card details or by making an advance payment. 1-night reservations must always be paid in advance according to 13.1. - with one of the payment methods indicated in point. In the case of reservations for more than 3 nights, a minimum of 3 nights can be paid in advance upon arrival. For the duration of the additional stay, a minimum of three nights must be paid in advance every day.
13.4. Other payment methods on site: Holiday vouchers, OTP Széchenyi Pihenőkártya, Erzsébet Kártya, vouchers issued by the hotel and/or its contracted partner, and in the case of certain medical/wellness services, health fund cards specified by the hotel.
13.5. Prior disclosure of data required for payment by bank card, detailed description of the payment process and conditions
With bank card payment, you can shop conveniently and securely in our store. After ordering the selected goods, you will be redirected to the SimplePay website, where you can pay with your bank card through an encrypted transaction operated by SimplePay, which is currently considered the safest. All our customers have to do is click on "payment by bank card" when selecting the payment method, then enter the card number and expiration date on the SimplePay payment server. SimplePay accepts VISA, VISA Electron, V-Pay, MasterCard, Maestro and JCB cards.
We can only accept bank cards issued for electronic use if their use is authorized by the bank that issued the card! Please check with your bank whether your card can be used for purchases made via the Internet.
After a successful purchase, SimplePay issues an authorization number for the transaction, which is worth writing down or printing out the entire page. In the event of an unsuccessful transaction, Simplepay will inform you of the reason for the error in an error message.
In the event of a complaint from the cardholder, the method and conditions for submitting the complaint, the rights and options for returning the goods, the method and conditions for exchanging the goods, and the method and conditions for compensating the cardholder.
13.6. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the following personal data stored by the data controller Pro Cultura Kft. (1028 Budapest, Templom u. 12.) in the user database of www.klebelsbergkastelybudapest.hu will be transferred to SimplePay Zrt., as the data processor. The scope of the data transmitted by the data controller is as follows: the Guest's e-mail address.
The nature and purpose of the data processing activity carried out by the data processor can be viewed in the SimplePay Data Processing Information, at the following link: https://simplepay.hu/adatkezelesi-tajekoztatok/
13.7. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider will issue an electronic invoice for the fees to be paid or the amount paid to the Service Provider by the Guest under any legal title and will send it via e-mail.
When issuing the invoice for the amounts paid/to be paid, the Service Provider will base the information provided at the time of the online booking on the basis of the information provided by the person making the reservation in the case of a reservation made by e-mail, fax or telephone.
The information provided here (name, address, and, if necessary, tax number) will be included in the “Customer” section of the invoice. Within 1 day after the reservation has been made, the Guest may request to modify the information provided, but after this time, the modification is no longer possible.
The Service Provider will issue the final invoice based on the information provided at the time of the reservation.
Although the Guest has the option to pay in a currency other than the booking currency, the invoice will be issued in the original booking currency (and not the payment currency).
Only one invoice can be issued per booking and bookings cannot be split into multiple parts for billing purposes. If you would like separate invoices issued in the names of two or more guests (or companies), a separate booking must be made/made for each of them. However, subsequent changes to the booking (e.g. purchase of additional services) will be invoiced separately.
The Service Provider will send an electronic invoice for each booking or after departure from the hotel to the email address provided at the time of booking. The electronic invoice will be sent from the Service Provider to the email address provided at the time of booking.
If you require a paper invoice for any reason, please notify us by email at info@klebelsbergkastelybudapest.hu.
If you notice any errors in the invoice, in order to remedy the problem, the Guest or the person/company indicated as the buyer on the invoice should send an e-mail to the following address:
Klebelsberg Kastély Budapest
Pro Cultura Kft.
1028 Budapest, Templom u. 12.
Our goal is to handle the indicated comment within 15 days of notification and report it back to you.
The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the reservation. In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting, and Decree 46/2007 of the Prime Minister), companies are entitled to issue their invoices in electronic form.
An electronic invoice is a file in a special format that contains the image of a traditional invoice issued by the Service Provider in the form of a PDF document (which meets the requirements of the Hungarian invoice format prescribed by VAT Act CXXVII of 2007) and (within the PDF file) its electronic signature and time stamp in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature is made in the name of the Service Provider and is accompanied by a “qualified certificate” issued by a qualified certification body contracted for this purpose. The electronic invoice contains all necessary information, in whose possession the validity of the certificate attached to the signature and time stamp of the invoice can be verified.
If the invoice is used as an accounting document, the recipient of the invoice is obliged to store the electronic invoice in electronic form (similar to printed invoices).
To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or later must be installed on your computer.
14. Accommodation guarantee
14.1. If the Service Provider's hotel is unable to provide the services included in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider is obliged to provide the Guest with accommodation immediately.
14.2. The Service Provider is obliged to provide/offer the services included in the contract at the price confirmed therein, for the period stipulated therein - or until the impediment ceases - in another accommodation of the same or higher category. All additional costs of providing the replacement accommodation shall be borne by the Service Provider.
14.3. If the Service Provider fully complies with these obligations, or if the Guest has accepted the replacement accommodation offered to him, the Contracting Party may not make any subsequent claim for compensation.
15. Rights of the Guest
15.1. By concluding the accommodation service contract, the Guest acquires the right to the usual use of the rented premises, as well as the usual use of the facilities of the accommodation establishment made available to Guests for use as usual and without special conditions, and to the usual service during the opening hours in accordance with the announcement.
15.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the period of his/her stay at the accommodation. The Service Provider undertakes to handle any complaint submitted to it in writing (or recorded by it) during this period. The Service Provider handles any complaints individually. The Guest may file a complaint in writing at the following address and contact details:
Klebelsberg Kastély Budapest
Pro Cultura Kft.
1028 Budapest, Templom u. 12.
telephone number: +36 30 399 2143
email address: info@klebelsbergkastelybudapest.hu
16. Guest's obligations
16.1. Payment of the agreed fee: is due by the deadline specified in the confirmation or upon termination of the accommodation service contract.
16.2. In the event that Guests bring food or drinks into the hotel and consume them in public areas, the Service Provider is entitled to charge a fair fee for these (in the case of so-called "plug money" drinks). It is prohibited to take food/drinks out of the hotel's catering units to hotel guests.
16.3. Before putting into operation electrical appliances brought into the accommodation by Guests that are not part of the usual travel needs, the Service Provider's consent must be requested.
16.4. Hotel guests' vehicles can park free of charge in our uncovered and unguarded parking lot. The Service Provider excludes liability for any damage to vehicles parked in the parking lot and the objects placed therein (including, for example, but not limited to: breaking into the vehicle and the theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The hotel is not responsible for valuables left in the rooms; use the safes located in the rooms or at the central reception.
The parking lot must be driven in accordance with the provisions of the Road Traffic Act. The permitted speed of vehicles is 10 km/h.
16.5. Please throw away garbage in the garbage containers located in the complex area or in the rooms. Furniture cannot be taken out of the room or the building or moved.
16.6. The hotel guest may use the facilities and equipment in the complex area only at his/her own risk, subject to the mandatory compliance with the posted usage/handling instructions.
16.7. Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in the hotel's closed rooms (including guest rooms) and public areas. The hotel has placed signs reminding guests of the obligation to comply with the aforementioned legislation in the areas prescribed by the legislation. The hotel's employees are entitled to warn guests and any other person staying in the hotel area to comply with the legislation and to cease unlawful conduct. Guests and any person staying in the hotel area are obliged to comply with the legislation and to comply with any notice.
If the hotel operator is fined by the competent authority based on the aforementioned legislation due to the unlawful conduct of any guest or other person staying on the hotel premises, the operator reserves the right to transfer the amount of the fine to the person who committed the unlawful conduct or to demand payment from him.
If the guest demonstrably violates the obligations set out in the above legislation, he is obliged to pay a fee of HUF 38,000 to the hotel operator, which the hotel operator is entitled to charge to the guest's room account and which the guest is obliged to pay upon departure.
16.8. In the event of a fire, please notify the reception immediately.
16.9. Guests who use the rooms and the hotel's common equipment and furnishings together are jointly and severally liable for any damage caused by improper use.
16.10. Fireworks brought by the hotel guest and other activities requiring a permit require the written consent of the hotel, and the hotel guests must obtain official permits.
16.11. The Guest shall ensure that any child under the age of 14 under his/her responsibility stays in the Service Provider's hotel only under adult supervision.
16.12. The Guest must immediately report any damage to the hotel and provide the hotel with all necessary information necessary to clarify the circumstances of the damage, or to file a police report/police procedure.
16.13 The Guest expressly acknowledges that the hotel operates a closed-circuit camera system in the common areas of the hotel (except for changing rooms, restrooms, but including the car park and external areas directly belonging to the hotel) for property protection reasons, the recordings of which will be deleted in accordance with the relevant legal regulations.
17. Bringing animals
17.1. Animals (dogs, cats) may be brought into the hotel for a fee specified in the price list. Our guests may bring guide dogs into the hotel free of charge.
18. Rights of the Service Provider
18.1. If the Guest fails to fulfill his obligation to pay the fee for the services subject to a penalty that have been used or ordered in the Contract but have not been used, the Service Provider shall have a lien on the personal property of the Guest that he brought to the hotel with him to secure his claims.
18.2. The reception service, which provides constant supervision in the area of the complex, is entitled to check the Guests entering and leaving, to establish their identity, and, if justified, to search vehicles upon exit.
18.3. If necessary, the reception service is entitled to control the traffic in the area of the complex.
19. Obligations of the Service Provider
19.1. To provide accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
19.2. To investigate the Guest's written complaint and take the necessary steps to address the problem, recording them in writing.
19.3. In the interests of the peace of our Guests, it is prohibited to make noise in the hotel area and on the terraces after 10:00 p.m., including watching television at a disturbing volume in the interior of the rooms, listening to music, and playing loud music in the lobby, the hotel staff is responsible for compliance with which.
20. Guest’s illness, death
20.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in his own best interests, the Service Provider will offer medical assistance.
20.2. In the event of the Guest’s illness/death, the Service Provider will claim compensation from the relative, heir or bill payer of the sick/deceased person; for any medical and procedural costs, the value of services used prior to death, and any damage to equipment and furnishings caused by the illness/death.
21. Security of data processing
21.1. To subscribe to the newsletter on our website, it is mandatory to provide your name and e-mail address. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider processes the data as long as the data subject does not request its deletion.
21.2. The possibility of unsubscribing is provided by a direct link in each newsletter and is also possible on the website.
21.3. The User is responsible for the authenticity of the personal data provided.
21.4. The Service Provider protects the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction and damage.
21.5. The Service Provider, together with the server operators, ensures the security of the data.
21.6. Only the data controller's employees have access to the personal data provided by the User. The data controller does not disclose personal data to third parties other than those specified.
21.7. The Service Provider does not disclose personal data to third parties, except with the prior and express consent of the data subject.
21.8. The User acknowledges that the Service Provider is obliged to provide personal data to the requesting authority based on legal authorization, if the legal conditions are met. The User may not object to the provision of data based on law, official or court decision.
22. Liability of the Service Provider for damages
22.1. The Service Provider is liable for the damage suffered by the Guest due to the loss, damage or destruction of his belongings, provided that the Guest has placed them in a safe deposit box designated by the Service Provider or has handed them over to an employee of the Service Provider who he may have deemed authorized to receive his belongings.
22.2. The Service Provider’s liability does not extend to those damages that occurred due to unavoidable reasons beyond the control of the Service Provider’s employees and Guests, or that were caused by the Guest himself.
22.3. The Service Provider may designate places on the territory of the complex where the Guest may not enter. The Service Provider is not liable for any damage or injury to the Guest that may occur in such places.
22.4. The Service Provider is only liable for valuables, securities and cash if the item has been expressly accepted for safekeeping, or has expressly refused to be accepted for safekeeping, or the damage occurred for a reason for which it is liable under the general rules. In this case, the burden of proof lies with the Guest.
22.5. The Service Provider is also not liable for damage resulting from improper use.
22.6. The Service Provider is also not liable for damages if the use of the hotel wellness department or sports facilities is limited or not permitted during maintenance ordered to comply with extraordinary or health regulations.
23. Confidentiality
23.1. When fulfilling its obligations under the Contract, the Service Provider is obliged to act in accordance with the provisions of the Act on the Protection of Personal Data and the Public Disclosure of Information of Public Interest.
24. Force Majeure
24.1. In the event of a cause or circumstance (for example; war, fire, flood, adverse weather conditions, power outage, strike) over which the party has no control (force majeure), either party shall be exempted from the performance of their obligations arising from the Contract as long as such cause or circumstance exists.
25. Place of performance and law applicable to the legal relationship of the parties, court of jurisdiction
25.1. The place of performance shall be the place where the accommodation hotel is located.
25.2. In relation to all disputes arising from the accommodation contract, the court with substantive and local jurisdiction shall be designated with respect to the Service Provider.
25.3. The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
26. Data of visitors to our website
26.1. The Service Provider does not record the user's IP address or other personal data when visiting the website it operates. When visiting the website, free and anonymous searching is provided. The Service Provider uses anonymous Internet visits exclusively for statistical purposes, to optimize its online presence and to increase the security of the system; the recorded data does not contain any personal data.
26.2. The Service Provider treats all data and facts concerning Users confidentially and uses them exclusively for its own research and statistics.
26.3. The Service Provider does not assume responsibility for previous pages that have already been deleted but have nevertheless been archived with the help of Internet search engines. The operator of the search engine must ensure that these are removed.
27. Our Newsletter
27.1. The Service Provider delivers online Newsletters and electronic direct marketing messages (hereinafter referred to as: Newsletter) containing news, information and offers to persons who subscribe to the newsletters of the website it operates, up to several times a month.
28. Data Protection Statement
28.1. The Service Provider considers the protection of personal data to be of paramount importance in its activities. The personal data provided to it is always processed in compliance with the applicable laws, ensures their security, takes the technical and organizational measures, and develops the procedural rules that are necessary to comply with the relevant laws.
During the Service Provider's activities, the Service Provider uses the users' data exclusively for contracting, invoicing and its own advertising purposes in accordance with the Data Protection Act.
By concluding the accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended from time to time.
Valid until revoked.
